COVID19 – Health & Safety Procedure

To our valued clients, our utmost priority is the health and safety of everyone during this corona virus outbreak, as such we are asking for your help and understanding in preventing the spread of Covid-19 at FurBaby.

FurBaby Grooming will remain open & continue taking appointments as long as the government allows businesses to remain open. (As you might know, our Cafe/Boutique/Barkery has closed, but Grooming & Daycare remain OPEN.)

Appointments already confirmed will stay in place until further notice. We have four fully qualified groomers who are available for bookings. If you require a booking to get your furbaby groomed as soon as possible, please do so via our online booking system:

Click Here to Book a Groom

At this time, all the scientific information suggests that Covid-19 is NOT Zoonotic. Therefore, pets are not a carrier of the virus and it cannot spread from animal to human or vice versa, or from animal to animal.

We have put the following procedures in place in the effort to make hygiene our biggest priority…

As you would know FurBaby has always been tremendously conscientious in cleaning and disinfecting our premises and between each pets grooming appointment with the highest grade of cleaning chemicals available, this has not changed and will only continue to get more thorough. All grooming equipment is disinfected during the day, and a final disinfectant procedure happens daily at the cease of business to ensure dogs in our care are kept safe.

We ask that no one enters the FurBaby premises. Instead, wait out the front and knock on the Grooming windows. The groomers will meet you outside wearing personal safety gear. We welcome all clients to use the gardens around the Salon to walk your dog whilst you wait. Please ensure that your dog is kept on a lead at all times and that you maintain a minimum 3 meter distance from any other client whom you may meet. We are doing this to enforce social distancing within the FurBaby premises. We will call you with a time where your furbaby will be ready for collection.

We have slip leads, which we will sanitise between handlers. We ask that when the Groomer comes outside to meet you, you remove your dog’s belongings, and we will walk them inside using our slip leads. Whilst, we understand this is extreme precaution, we would prefer to ensure that all items entering our Salon are sterilised, and the only way that we can mandate this is by eliminating external items entering.

If you would like to cancel or reschedule your grooming appointment, please don’t hesitate to contact us. We truly understand that all our clients and their families health and safety is of the utmost importance, however we urge you to support small, local business while you are able to. We request that you give us as much notice as possible though, as we still have a business to run and if the Groomers do not have work they will need to be sent home.

Needless to say, if you have been exposed to coronavirus, please cancel your booking ASAP. Just call and let us know your situation and we will accomodate as much as we can to get your furbaby groomed when it is safe to do so by all.

We will no longer we accepting cash. Please ensure you can use our EFTPOS facilities upon collection of your furbaby.

According to a post recently by Grantham Street Veterinary Clinic: We have been asked recently what risk there is that pets act as transmitters of COVID-19. COVID-19 appears to be primarily transmitted by contact with an infected person’s bodily secretions, such as saliva or mucus droplets in a cough or sneeze. COVID-19 might also be able to be transmitted by touching a contaminated surface or object. These are known as fomites. The best information we can find comes from the American Veterinary Medical Association which describes a fomite as an object such as a dish or a doorknob that may be contaminated with infectious organisms and serve in their transmission. A person may touch an infected fomite and infect themselves by then touching their mouth, nose, or possibly eyes, but this appears to be a secondary route. Smooth (non-porous) surfaces (e.g., countertops, door knobs) transmit viruses better than porous materials (e.g., paper money, pet fur), because porous, and especially fibrous, materials absorb and trap the pathogen (virus), making it harder to contract through simple touch. Because your pet’s hair is porous and also fibrous, it is very unlikely that you would contract COVID-19 by petting or playing with your pet, even if they were contaminated by being coughed on by an infectious human. However, because animals can spread other diseases to people and people can also spread diseases to animals, it is good hygiene to thoroughly wash your hands before and after interacting with animals. Also ensure your pet is kept well-groomed and regularly clean your pet’s food and water bowls, bedding material and toys. Information from the American Veterinary Medical Association Information Network.


We send nothing but love and healing thoughts to everyone during this very hard time. If you need anything at all please do not hesitate to contact us on 94406690, this number will be continuously available. Stay safe everyone!!