FurBaby Groom & Pamper – Terms and Conditions

Effective from 7th April 2025

By booking a grooming service with FurBaby Groom & Pamper, operated under Shari Lovreta Fiorentino (as trustee for Shari Investment Trust), you agree to the following Terms and Conditions. These Terms may be updated at any time, and it is your responsibility to review them periodically. Your continued use of our services constitutes acceptance of any changes.

1. Health & Safety

• All dogs must be up-to-date with their C5 vaccinations, flea and intestinal worming treatments.
• Dogs showing signs of contagious illness, parasites, or that are in heat will not be accepted for grooming.
• You must inform us of any known health issues, behavioural concerns, or previous injuries prior to your dog’s appointment.
• Dogs must be toileted prior to arrival to maintain salon hygiene.

2. COVID-19 Protocol

By attending an appointment, you agree to follow our COVID-19 Safety Procedure, found at: https://furbaby.com.au/covid19-health-safety-procedure.

3. Grooming Safety & Veterinary Care

• While every effort is made to groom your dog safely, grooming tools can pose risks, particularly if your dog is anxious, matted, or reactive. You acknowledge and accept this inherent risk.
• In the unlikely event of an injury, FurBaby may administer basic first aid and, where necessary, transport your dog to a local vet. All veterinary costs are your responsibility.
• If your dog is found to be severely matted, our groomers may be required to clip the coat short. This decision is final and based on animal welfare. You may not refuse payment based on coat outcome. Further details about our matted dog policy can be found at: https://furbaby.com.au/matteddog/

4. Injured Dog Policy

• Grooming involves the use of sharp tools near sensitive areas. While our team takes every precaution, minor nicks or skin irritation can occasionally occur—especially in dogs that are matted, elderly, or wriggly.
• FurBaby accepts no liability for pre-existing conditions or injuries that occur as a result of standard grooming procedures.
• If an injury does occur, FurBaby will notify you immediately. All veterinary expenses remain the responsibility of the pet owner or authorised agent.

5. Anxiety & Aggression

• Dogs experiencing high anxiety or displaying aggression may not be suitable for grooming. Our team prioritises safety and may cease grooming at any time.
• In such cases, you are still liable for the full cost of the session.
• We encourage early and regular grooming visits to desensitise puppies and nervous dogs.

6. De-Matting Policy

• FurBaby does not offer de-matting services for dogs with severe matting due to the risk of injury and trauma. These dogs will receive a full clip instead.
• Our priority is always the wellbeing of the animal – humanity before vanity.
• Grooming staff have the right to stop a groom if it causes distress or pain to your dog.

7. Appointments, Cancellations & No-Shows

• Appointments must be either; changed, cancelled or rescheduled at least 48 hours in advance (two business days) to avoid fees.
• All appointment changes must be done through written communication by emailing woof@furbaby.com.au (or if you must; calling 94406690 to either speak to a staff member or leave a message). Social media can NOT be used to amend appointments.
• Late cancellations or no-shows will incur 100% of the original appointment fee.
• Dogs arriving more than 15 minutes late to their appointment will be treated as a no-show and charged the full appointment fee.
• Dogs not collected within 15 minutes of the agreed collection time will be charged a late fee of $1 per minute.
• No new appointments will be accepted until outstanding fees are paid.

8. Groomer Discretion & Refusal of Service

FurBaby reserves the right to refuse service at any time due to:

• Behavioural concerns
• Health or hygiene issues
• Harassment of staff
• Repeated late arrivals or no-shows

9. Payment Terms

• Payment is due on the day of service via EFTPOS, Visa, MasterCard or cash.
• We do not accept American Express, Diners Club, cheques, or money orders.
• Pricing may vary depending on coat condition, time required, and dog behaviour.

10. Occupational Health & Safety (OHS)

• In accordance with OHS requirements, FurBaby may cancel or reschedule appointments at short notice if conditions become unsafe for staff or animals (e.g., equipment failure, air quality, weather events, etc.).
• Only authorised staff may enter the grooming salon. For safety reasons, clients are not permitted in the grooming area but may observe from the viewing window where available.

11. Privacy & Marketing

• Your personal details are securely stored in accordance with the Privacy Act 1988 (Cth).
• We may contact you with marketing or promotions in accordance with the Spam Act 2003 (Cth). You may opt out at any time.
• We may take photographs or videos of your dog for promotional purposes. Please inform us if you do not wish your pet to be featured.

12. Feedback

We welcome your feedback! Let us know how you’d like your dog’s groom at the start of your appointment, and don’t hesitate to offer suggestions on how we can improve our service.

13. Governing Law

These Terms & Conditions are governed by the laws of Western Australia. Any disputes arising will be subject to the jurisdiction of the courts of Western Australia.

Dog Grooming Prices

If you want your furbaby treated the best, our Salon is the place to be. With full exposure, where everything can be viewed from start to finish, you know that our Grooming Salon can guarantee that your furbaby will be looked after like a king or queen throughout their entire treatment.

Rates are a guide only and may change — please make certain you’ve read and understood our Terms of Service. We offer a premium grooming service. Our prices include, equipment maintenance, management, disinfection processes, reflect our experience in grooming in a stress free environment and bespoke fashion clips, and our investment in continuing education, business memberships and insurance.

Below are the services we offer:

PROFESSIONAL STYLING

Small $113 | Medium $133 | Large $173 | Extra Large $223
Indulge your pet with a premium shampoo and conditioning treatment, followed by a luxurious blow-dry, brush-out, and a stylish longer clip with expert scissor shaping. Includes a nail trim, allowing you to achieve the perfect look for your pet.

ALL BODY CLIP

Small $96 | Medium $113 | Large $135 | Extra Large $181
A luxurious shampoo and conditioning treatment, followed by a pampering blow-dry, brush-out, short full-body clip, and nail trim.

DE-SHEDDING PROFESSIONAL TREATMENT

Small $86 | Medium $103 | Large $137 | Extra Large $181
Designed for double-coated breeds, this premium treatment features a specialised shampoo and conditioning to help loosen the undercoat, followed by a thorough blow-dry and manual brush-out. Includes a nail trim.

DE-SHEDDING & TRIM PROFESSIONAL TREATMENT

Small $106 | Medium $126 | Large $163 | Extra Large $241
Designed for double-coated breeds, this premium treatment features a specialised shampoo and conditioning to help loosen the undercoat, followed by a thorough blow-dry and manual brush-out. The trim includes a tidy of the paws and leg feathers with a clip around hygiene areas including nail trim.

MAINTENANCE TRIM

Small $81 | Medium $96 | Large $116 | Extra Large $136
A luxurious shampoo and conditioning treatment, followed by a pampering blow-dry, brush-out, and a maintenance trim around the eyes, feet, and hygiene areas. Includes a nail trim.

WASH & BLOW DRY

Small $51 | Medium $61 | Large $71 | Extra Large $81
A premium shampoo and conditioning treatment, followed by a gentle blow-dry and light brush. Note: This service is not available for double-coated breeds, as they require a de-shedding treatment.

WASH & TOWEL DRY

Small $36 | Medium $46 | Large $56 | Extra Large $66
Premium shampoo and conditioning treatment and towel dry.

PUPPY INTRODUCTION

$20 – Introducing a puppy to grooming in the right way is of utmost importance; ensuring your puppy has a lifetime of positive experience associated with grooming.
Our puppy introduction is designed to socialise your pup with grooming tools and our amazing staff. If your puppy allows us; we will try to complete a brush, trim around the eyes, paw pad tidy and nail trim. What we guarantee is vital socialisation, plenty of cuddles and we will establish a professional grooming program tailored for your puppy, going forward. (For fully vaccinated puppies.)

ADDITIONAL SERVICES

• Nail Clip – $20
• Medicated Shampoo supplied by owner under veterinary advice – Free!
• Flea management – from $50
• Matted Coat – from $30 per half an hour required over scheduled time
• Temperament / Behaviour Charge – from $30
• Blueberry Facial $10
• Ear Clean $10
• Ear Plucking $15
• Teeth Clean $10
• Poodle Feet $15

Prices are a guide only. These may vary after inspection of your furbaby, but we will advise you of any changes prior to any grooming service commencing.

By scheduling an appointment at FurBaby Groom & Pamper, you accept and agree to our Terms of Service which can be viewed at: www.furbaby.com.au/grooming-policies