Dog Grooming Policies

Terms of Service

Please read the below Terms of Service of FurBaby Groom & Pamper. Make sure you read carefully to ensure you fully understand all of our terms and conditions of service. Don’t forget to regularly check this page, as these terms can be updated at any given time! We want to make sure that your furbaby has the best experience possible at the Groomers and this can only be done if the following is adhered to.

COVID19 HEALTH & SAFETY PROCEDURE

By choosing to attend a Grooming Appointment at FurBaby Groom & Pamper, you agree to comply with our Covid19 Health & Safety Procedure. All details can be found online at: https://furbaby.com.au/covid19-health-safety-procedure/

Rescheduling, Cancellation and No Shows.

At FurBaby Groom & Pamper we understand sometimes life gets in the way of appointments! Which is why we have an easy process of ringing up and rescheduling or cancelling your appointment. Be sure to give at least 48 hours of notice before rescheduling or cancelling to ensure we are able to find a replacement and ensure minimal financial loss to our small company and the actual Groomer assigned to your dog. Reschedules/cancellations made within 48 hours of the original booking will incur a 50% fee of the original booking charge given the late notice. An appointment is only confirmed as cancelled when you have received confirmation from staff either by phone or email.

We also understand how easily appointments can be forgotten, and although we do send out reminders, we understand it still happens. In this case, our Groomers will try to get in contact with you, but after 15 minutes of failed attempts the appointment will be cancelled to ensure we stay on track for the rest of the day. This cancellation will incur a 100% fee of the original booking charge given the “no show”.

Also, if you do not pick up your dog by the agreed upon time a late daycare fee may need to be charged. Please discuss your pick up needs with the grooming team, if they are left having to care for your furbaby without any prior arrangement a fee will be charged.

These charges must be paid before a new booking can be made.

LATE FEE.

We do not have the appropriate facilities to care for your furbaby whilst they are not being groomed. That is why we ask that you collect your dog at the advised time. If you are excessively late, you will be charged a late fee of $1 per minute, from the time you were advised to collect your dog.

Your Dog’s Health.

We care about your dog’s health! Which is why it is extremely important for you to inform us of any existing health conditions your dog may have, so that we can accommodate our service to them whilst also ensuring the highest level of hygiene and safety for other dogs at FurBaby.

Don’t forget to uphold your dog’s vaccinations, worming and flea treatments to ensure they are at the healthiest they possibly can be all year round, and encourage your dog to go to the doggy bathroom before coming into FurBaby Groom & Pamper! Please also avoid bringing your dog into FurBaby whilst they are on heat.

De-Matting Policy

FurBaby does NOT de-mat dogs that are severely matted. Trying to de-mat a severely matted dog is extremely tough, costly and time consuming, whilst also being tremendously painful and traumatizing for the dog involved, not to mention it can cause skin conditions. If an extremely matted dog comes into FurBaby, our Groomers may have no choice but to fully clip the dog and let the hair grow back fresh and new rather than trying to uncomfortably comb it out. Matting causes a great deal of pain for your dog during grooming, which emphasises the importance of regular grooming before it reaches that point.

We always put humanity before vanity, so if our Groomer deems it necessary, they have the right to stop the grooming process at any given time and you will still be charged for the entirety of the session.

Extreme matting can be avoided through regular grooming and brushing of your pet’s coat between visits. For advice on how to correctly upkeep your dog’s fur, ask any of our friendly staff who would be more than happy to give you their tips and tricks!

Anxiety and Aggression at the Groomer

Many dogs LOVE going to the groomer, others merely tolerate it, and some dogs suffer anxiety at the groomer as they feel apprehensive and fearful when being exposed to an unfamiliar situation. This can lead to your dog responding in the “freeze, fight or flight” syndrome, and can be extremely dangerous to your dog and our groomers.

By familiarizing your furbaby with the groomer through regular appointments, they will become less afraid, making the process much easier for you, us, and your pup! A dog with matted hair is likely to experience some pain at the groomers whilst removing these mats. This can lead to your dog associating the grooming process with pain, causing them to become aggressive and dangerous.

An aggressive and anxious dog can be dangerous to our Groomers, and if the dog comes into physical contact with our Groomer it could be detrimental to their career. To ensure our Groomer’s wellbeing, if at any point they feel uncomfortable or unsafe in the circumstance, they have the right to stop the grooming process at any given time and you will still be charged for the entirety of the session.

Bookings & Alteration to Service Policy

FurBaby Groom & Pamper is an extremely personal experience. Each appointment is tailored to the specific dog and its needs, hence why at least 7 days’ notice is suggested when creating or rescheduling a booking. This ensures that our customers aren’t left disappointed and are completely satisfied with the booking and time they have made.

Requesting for changes too close to the appointment, or if your dog is not available at the allocated booking time causing the appointment to start late, may result in less grooming being done but the same amount of money being charged. If you are late to your appointment, you will still be charged for the original booking even though the groom had to be completed in a smaller time frame.

Privacy

FurBaby keeps a record of all the given information to ensure the utmost customer service and most personable experience possible. This ensures us to become increasingly acquainted with yourself and your furbaby, creating ease and familiarity at FurBaby Groom & Pamper. None of your information will be disclosed without consent.

Communication & Bookings

When making a booking at FurBaby Groom & Pamper, our preferred method of booking is through completing our online booking form and waiting for us to get back in contact with you to confirm the booking. Please allow 2-3 business days for us to reply, as we aim to ensure a seamless and faultless booking process.

Photography & Promotion

Here at FurBaby we love photos! Feel free to take as many photos of us and your furbaby as you like to share with your family, friends and followers on social media. We also occasionally take photos and videos of your pets to use for promotional purposes, where their first name and breed will be shared. If you do not deem this appropriate, please let us know at the time of the booking.

Payment

Please ensure payment at the conclusion of your service by cash, EFTPOS, Visa or MasterCard. Unfortunately, we do not accept Cheques, Money Orders, American Express or Diners Club.

Injured Dog Policy

Sharp scissors, clippers around your dogs jumping around can cause injury to your dog, there is always a rare chance of cutting your dog’s skin, and with de-matting, a higher chance. Please be aware of this. We endeavour to do everything possible to avoid this from happening. All costs associated with Veterinary attention are the pet owners/agent’s responsibility.

OHS

Occupational Health and Safety laws require that we may cancel and reschedule your booking with little or no notice due to unforseen circumstances which we are unable to continue working in. Only staff are allowed access to our Grooming Salon, though customers are encourage to watch their dogs getting groomed through the window.

Refusal of Service

Our Groomers at FurBaby Groom & Pamper reserve the right to refuse service if they believe it is necessary. Some reasons they may refuse service include but are not limited to a dog’s health or fur condition or aggression, continuous late payments and cancellations, or they feel threatened/harassed by a customer.

Business Hours

Grooming appointments available Monday to Friday 8am-4pm.

Feedback

We love to hear from you! Be sure to let us know how you like your dog’s hair cut at the beginning of any session, and feel free to give us any tips that you think may benefit our business! Customer satisfaction is of extreme importance to us, so be sure to vocalise how you are feeling to ensure the best possible experience with FurBaby Groom & Pamper.

Dog Grooming Prices

If you want your furbaby treated the best, our Salon is the place to be. With full exposure, where everything can be viewed from start to finish, you know that our Grooming Salon can guarantee that your furbaby will be looked after like a king or queen throughout their entire treatment.

Rates are a guide only and may change — please make certain you’ve read and understood our Terms of Service. We offer a premium grooming service. Our prices include, equipment maintenance, management, disinfection processes, reflect our experience in grooming in a stress free environment and bespoke fashion clips, and our investment in continuing education, business memberships and insurance.

Below are the services we offer:

PROFESSIONAL STYLING

Small $110 | Medium $125 | Large $170 | Extra Large $220
Organic premium shampoo and conditioning spa pamper treatment, blow dry, brush out, all body scissor (meeting breed or owner requirements), including nail trim.

ALL BODY CLIP

Small $93 | Medium $110 | Large $132 | Extra Large $178
Organic premium shampoo and conditioning spa pamper treatment, blow dry, brush out, face scissor, all body clip including nail trim.

DE-SHEDDING PROFESSIONAL TREATMENT

Small $83 | Medium $100 | Large $134 | Extra Large $178
For double coated breeds. Purpose premium shampoo and conditioning spa treatment to loosen undercoat, blow dry, manual brush out of undercoat including nail trim.

DE-SHEDDING & TRIM PROFESSIONAL TREATMENT

Small $103 | Medium $123 | Large $160 | Extra Large $238
For double coated breeds. Purpose premium shampoo and conditioning spa treatment to loosen undercoat, blow dry, manual brush out of undercoat, scissor clip of paws & hygiene areas including nail trim.

MAINTENANCE TRIM

Small $78 | Medium $93 | Large $113 | Extra Large $133
Organic premium shampoo and conditioning spa pamper treatment, blow dry, brush out, maintenance clip of face, feet and hygiene areas including nail trim.

SPA & BLOW DRY

Small $48 | Medium $58 | Large $68 | Extra Large $78
Organic premium shampoo and conditioning spa pamper treatment, blow dry and brush out, with removal of any notes. Please note; this service is not available for double-coated breeds, these furbabies require de-shedding.

SPA & TOWEL DRY

Small $33 | Medium $43 | Large $53 | Extra Large $63
Organic premium shampoo and conditioning spa pamper treatment and towel dry.

PUPPY INTRODUCTION

$20 – Introducing a puppy to grooming in the right way is of utmost importance; ensuring your puppy has a lifetime of positive experience associated with grooming.

Our puppy introductions have been specifically designed to socialise your puppy with all the grooming equipment and staff. It includes a brush, nail trim, face trim, paw pad tidy, important socialisation and lots of cuddles.

ADDITIONAL SERVICES

• Nail Clip – $20
• Medicated Shampoo supplied by owner under veterinary advice – Free!
• Flea management – from $50
• Matted Coat – from $30 per half an hour required over scheduled time
• Temperament / Behaviour Charge – from $30
• Blueberry Facial $10
• Ear Clean $10
• Ear Plucking $15
• Teeth Clean $10
• Poodle Feet $15

Prices are a guide only. These may vary after inspection of your furbaby, but we will advise you of any changes prior to any grooming service commencing.

By scheduling an appointment at FurBaby Groom & Pamper, you accept and agree to our Terms of Service which can be viewed at: www.furbaby.com.au/grooming-policies